Frequently Asked Questions

How long does a repair take?

Most screen and battery repairs are completed in under an hour for STORE and DOORSTEP. IN POST repairs typically take a couple of working days once your device arrives with us.

Do you offer a warranty?

Yes — every repair is covered by our standard 90-day iZone repair warranty on parts and labour.

What areas do you cover for DOORSTEP repairs?

We cover Wellingborough and the surrounding area — enter your postcode during booking and we'll confirm instantly whether you're covered.

How does the 20% advance payment work for DOORSTEP?

You pay 20% of the total when you book to secure your appointment; the remaining balance is due once the repair is complete.

Is IN POST safe for my device?

We provide clear packaging and sending instructions to help keep your device safe in transit, and recommend using a tracked courier service both ways.